Hoozoo User Agreement

Hoozoo exists to help people and organisations in contract-driven industries build, maintain and activate trusted professional relationships.
Our Services are designed to make it easier for companies, producers, recruiters, project leads, freelancers, contractors and other professionals to connect, manage working relationships, keep profile information current, communicate efficiently, discover opportunities, maintain talent pools, and make more informed work-related decisions.
Hoozoo is not simply a job board. It is a relationship-first recruitment and talent management platform for industries where people, roles, projects, locations, availability and working relationships change quickly.
 
Table of Contents

1. Introduction

2. Obligations

3. Rights and Limits

4. Disclaimer and Limitation of Liability

5. Termination

6. Governing Law and Dispute Resolution

7. General Terms

8. Hoozoo Dos and Don’ts

9. Complaints Regarding Content

10. How to Contact Us

 
1. Introduction
1.1 Contract
When you create a Hoozoo account, access Hoozoo, or use any of our Services, you agree to this User Agreement.
Your use of Hoozoo is also subject to our Privacy Policy, Cookie Policy, and any additional terms that apply to specific features, subscriptions, products, integrations or services.
By creating an account or otherwise accessing or using Hoozoo, you are entering into a legally binding contract with Hoozoo ITZ Pty Ltd referred to in this User Agreement as “Hoozoo,” “we,” “us,” or “our.”
If you are using Hoozoo on behalf of a company, production business, agency, studio, employer or other organisation, you confirm that you have authority to do so and that the organisation also agrees to this User Agreement.
If you do not agree to this User Agreement, you must not create an account or use the Services.
You may end this User Agreement at any time by closing your account and ceasing to use the Services.
 
1.2 Services
This User Agreement applies to:

• Hoozoo.com;

• Hoozoo mobile applications;

• Hoozoo web-based applications;

• Hoozoo messaging, profile, search, shortlisting, notification and relationship-management tools;

• Hoozoo CV/resume parsing, profile-building and CV-generation tools;

• Hoozoo talent-pool, project, availability, calendar and shortlist features;

• Hoozoo marketplace, discovery, search and premium access features;

• Hoozoo communications, emails, alerts, support channels and related services;

• any other Hoozoo-branded products, features or services that refer to this User Agreement.

Together, these are called the “Services.”
 
1.3 Key Terms
Member means a person who creates a Hoozoo account.
Visitor means a person who accesses parts of Hoozoo without creating an account.
Contractor means a freelancer, independent contractor, consultant, artist, technician, producer, crew member, specialist, or other professional who uses Hoozoo to maintain a profile, share work history, signal availability, receive opportunities, or manage professional relationships.
Seeker means a company, producer, recruiter, project lead, hiring manager, studio, agency, employer, or other person or organisation using Hoozoo to search for, shortlist, contact, manage or maintain relationships with Contractors.
Producer means a Seeker or individual user who sources, manages, coordinates or communicates with Contractors or project teams.
Profile means a Hoozoo profile containing information such as identity details, contact information, work history, credits, skills, rates, availability, location, project preferences, CV information, showreels, links, documents, images, files, endorsements, feedback, and other professional information.
Private Notes means notes, comments, ratings, reminders, relationship history, internal feedback, rates, preferences, contact history or other information that a Seeker stores privately in their own Hoozoo account about a Contractor or contact.
Content means anything uploaded, submitted, entered, shared, generated, displayed, transmitted or stored through the Services, including profiles, CVs, resumes, credits, job posts, opportunity descriptions, messages, files, images, showreels, videos, links, notes, feedback, ratings, comments, availability updates, calendar data, search queries, project records and documents.
Search Alerts means notifications or signals that may inform a Contractor that they appeared in, were matched to, or were excluded from a search, shortlist, opportunity or project criteria.
AI Features means automated or AI-assisted features, including CV parsing, profile drafting, matching, recommendations, suggested profile updates, search ranking, generated summaries, or other automated processing tools.
 
1.4 Members and Visitors
This User Agreement applies to both Members and Visitors.
Some Hoozoo features are only available to Members. Some features may only be available to particular account types, subscription tiers, organisations, verified users or approved industry participants.
 
1.5 Changes to this User Agreement
We may update this User Agreement, our Privacy Policy, our Cookie Policy, or other applicable terms from time to time.
If we make material changes, we will take reasonable steps to notify you through the Services, by email, or by another appropriate method.
Changes will not apply retrospectively unless required by law.
Your continued use of the Services after updated terms become effective means you accept the updated terms.
If you do not agree to the updated terms, you must stop using the Services and may close your account.
 
2. Obligations
2.1 Service Eligibility
To use Hoozoo, you must:

• be at least 16 years old, or older if required by applicable law;

• have authority to enter into this User Agreement;

• provide accurate identity and contact information;

• use your own account and not impersonate another person;

• not be restricted, suspended or banned from using Hoozoo.

Some Services, including marketplace, recruitment, paid subscription, contracting, payment, or opportunity-related features, may require you to be at least 18 years old.
Creating an account using false information, misleading information, another person’s identity, or information you are not authorised to use is a breach of this User Agreement.
 
2.2 Your Account
You are responsible for your account.
You agree to:

• keep your login details secure;

• use a strong password;

• not share your account access with others;

• keep your contact information up to date;

• promptly notify us if you believe your account has been accessed without permission;

• comply with all applicable laws and this User Agreement.

You are responsible for activity that occurs through your account unless you have reported misuse and taken reasonable steps to secure your account.
As between you and your employer, client, company or production entity, your personal Hoozoo account belongs to you.
However, if an organisation pays for, manages or provides access to a Hoozoo business account, workspace, recruiter seat, producer account, team licence or enterprise subscription, that organisation may control access to that paid account, workspace, subscription, project records, shared talent pools, internal notes, reports and usage information associated with that business account.
 
2.3 Payment
Some Hoozoo Services may be free. Other Services may require payment.
If you purchase paid Services, subscriptions, premium features, business accounts, enterprise accounts, marketplace access, wider search features, CV tools, AI tools, recruitment tools or other paid products, you agree to pay all applicable fees, charges, taxes and related costs.
You agree that:

• prices may vary by region, account type, feature, billing cycle or subscription tier;

• we may store and process payment information through third-party payment providers;

• subscriptions may renew automatically unless cancelled before the renewal date;

• failure to pay may result in suspension or termination of paid Services;

• price changes will apply prospectively after reasonable notice, where required;

• refunds will be handled in accordance with our refund policy and applicable law.

 
2.4 Notices and Messages
You agree that Hoozoo may provide notices and messages to you:

• within the Services;

• by email;

• by mobile notification;

• by SMS, where you have provided a number and consented where required;

• through your account dashboard;

• by other contact details you provide.

You are responsible for keeping your contact information accurate and current.
You can adjust some notification and communication preferences in your account settings, although we may still send important administrative, security, legal, billing or service-related notices.
 
2.5 Sharing and Visibility
Hoozoo allows users to share and manage professional information in different ways.
Depending on your account settings, subscription, permissions and the features you use, your information may be visible to:

• your Hoozoo connections;

• Seekers or Producers in your network;

• Contractors you contact;

• organisations or teams you are associated with;

• users searching for talent or opportunities;

• people receiving messages, EOIs, project invitations or job offers;

• selected external recipients where you choose to share a CV, profile, link or document;

• Hoozoo administrators and support staff where required to operate, secure or support the Services.

Where Hoozoo provides visibility settings, we will take reasonable steps to honour those settings.
You acknowledge that when you share information with other users, those users may see, copy, store, download, screenshot, re-share or use that information outside Hoozoo. Hoozoo cannot fully control what other users do with information after it has been shared with them.
 
2.6 Contractor Profiles and Dynamic Updates
Contractors may create and maintain Profiles that include professional information such as skills, experience, credits, availability, location, showreels, CVs, rates, links, documents and project preferences.
Contractors are responsible for ensuring their Profile information is accurate, current, lawful and not misleading.
Where a Contractor updates their Profile, Hoozoo may make the updated information available to connected Seekers, Producers, talent pools, project records, searches, saved shortlists or other relevant parts of the Services, subject to settings and applicable law.
Contractors acknowledge that outdated, incomplete or inaccurate Profile information may affect search results, recommendations, opportunity visibility or Seeker decisions.
 
2.7 Seeker Records, Private Notes and Relationship History
Seekers and Producers may use Hoozoo to manage relationships with Contractors, including by storing contact records, project history, communication history, reminders, internal comments, ratings, feedback, availability information, rates and Private Notes.
Seekers are responsible for ensuring that their Private Notes and internal records:

• are accurate where they record factual information;

• are lawful;

• are not defamatory, discriminatory, harassing or malicious;

• do not include information they are not entitled to collect, store or use;

• comply with privacy, employment, workplace, anti-discrimination and other applicable laws.

Private Notes are designed for the Seeker’s own internal relationship-management purposes and are not automatically visible to the Contractor unless required by law, made visible by a feature, shared by the Seeker, or disclosed through an applicable legal process.
 
2.8 CV Parsing, Imported Profiles and Non-Member Records
Hoozoo may allow Seekers to upload CVs, resumes, showreels, documents, emails or other materials in order to create draft profiles, contact records, private records or invitation-ready profiles.
If you upload or import information about another person, you represent that:

• you have a lawful basis to do so;

• you have obtained any consent required by law;

• the information was provided to you for a professional, recruitment, contracting, project, hiring or relationship-management purpose;

• you will not use the information in an unlawful, misleading, discriminatory or harmful way.

Where Hoozoo creates a private or draft profile from an uploaded CV or other document, that record may remain private to the uploading Seeker unless and until the relevant person creates a Hoozoo account, claims the profile, accepts an invitation, or otherwise authorises broader use.
Hoozoo may use automated tools to extract, structure, reformat or suggest information from uploaded CVs and documents. You are responsible for checking the accuracy of any parsed, extracted or generated information before relying on it.
 
2.9 Search Alerts and Profile Deficits
Hoozoo may notify Contractors when they appear in searches, match project criteria, are shortlisted, receive requests for information, or are narrowly excluded from search results due to missing, outdated or non-matching profile information.
These alerts are provided to improve transparency and encourage current professional records.
Hoozoo does not guarantee that:

• a search alert means a Contractor will be contacted, shortlisted, interviewed or hired;

• a profile update will result in work or opportunities;

• a Seeker’s search criteria are complete, fair, accurate or lawful;

• any search result represents the best or only available candidate.

Seekers remain responsible for their own recruitment, contracting, employment and engagement decisions.
 
2.10 Messaging, EOIs and Offers
Hoozoo may allow users to send messages, expressions of interest, availability requests, project invitations, job opportunities, shortlist requests, profile update requests or offers.
Users are responsible for the content of their communications.
Hoozoo does not guarantee that messages will be read, delivered instantly, acted upon or result in any engagement, contract, employment, payment or opportunity.
Unless expressly stated otherwise in a separate written agreement, Hoozoo is not a party to any employment contract, contractor agreement, production agreement, services agreement, project agreement or other arrangement between users.
 
3. Rights and Limits
3.1 Your Content and Licence to Hoozoo
As between you and Hoozoo, you own the original Content you submit to the Services.
However, you grant Hoozoo a non-exclusive, worldwide, transferable and sublicensable licence to use, host, store, copy, process, reproduce, display, format, modify, translate, analyse, distribute and otherwise use your Content to operate, improve, secure, support and provide the Services.
This licence allows Hoozoo to:

• display your Profile according to your settings;

• make your Profile searchable where permitted;

• process CVs, resumes, showreels and documents;

• generate profile drafts, summaries or recommendations;

• support messaging, shortlisting, project tools and relationship-management features;

• sync Profile updates to relevant connections or records;

• provide search, matching, ranking and recommendation features;

• operate customer support, safety, security, analytics and product improvement functions.

This licence ends when you delete the relevant Content or close your account, except where:

• the Content has already been shared with others;

• another user has copied, stored, downloaded or incorporated it into their own lawful records;

• the Content exists in backups for a reasonable period;

• Hoozoo is required or permitted by law to retain it;

• retention is necessary for security, fraud prevention, dispute resolution, accounting, compliance or enforcement;

• the Content forms part of a Seeker’s own lawful Private Notes, project records, communications or relationship history.

 
3.2 Profile Accuracy
You agree that information you provide through Hoozoo must be truthful, current and not misleading.
You must not misrepresent your:

• identity;

• experience;

• credits;

• qualifications;

• work rights;

• licences;

• availability;

• location;

• rates;

• skills;

• endorsements;

• employment history;

• project history;

• authority to represent a company or organisation.

Hoozoo may remove, restrict, flag, correct or request verification of information that appears false, misleading, unlawful, harmful or inconsistent with this User Agreement.
 
3.3 Feedback and Suggestions
If you provide ideas, suggestions, feedback, feature requests, comments or other input about Hoozoo, you agree that Hoozoo may use, share, develop, commercialise or ignore that feedback without compensating you.
 
3.4 Service Availability
Hoozoo may change, suspend, limit or discontinue any part of the Services.
We may also restrict availability of particular features, data, searches, profile visibility, messaging tools, AI tools, premium functions or marketplace features by:

• country;

• subscription tier;

• account type;

• user role;

• verification status;

• legal requirement;

• business decision;

• technical limitation.

Hoozoo is not a storage or archiving service. You should keep your own copies of important documents, CVs, records, showreels, communications and project information.
 
3.5 Other Users, Opportunities and Third-Party Conduct
Hoozoo helps users find, manage and communicate with other professional contacts. We do not guarantee the conduct, accuracy, reliability, honesty, quality, suitability or availability of any user.
You may encounter:

• inaccurate profiles;

• outdated availability;

• misleading work history;

• incorrect rates;

• unresponsive users;

• unsuitable candidates;

• unsuitable opportunities;

• unlawful or inappropriate communications;

• third-party links, files or services.

You use information from other users at your own risk and should verify anything important before relying on it.
Unless we expressly agree otherwise in writing, Hoozoo:

• does not employ Contractors;

• does not hire Contractors on behalf of Seekers;

• does not supervise, direct or control Contractors;

• does not make final hiring, engagement or contracting decisions;

• does not guarantee work, employment, bookings, projects or income;

• does not guarantee candidate quality, availability or suitability;

• is not responsible for contracts, payments, disputes, performance, tax, insurance, workplace safety or legal obligations between users.

 
3.6 Third-Party Services and Integrations
The Services may link to or integrate with third-party services, including payment providers, calendar tools, email systems, cloud storage, video platforms, portfolio platforms, showreel hosts, identity providers, analytics providers or applicant tracking systems.
Hoozoo is not responsible for third-party services, content, privacy practices, security, availability or terms.
Your use of third-party services may be subject to separate terms and policies.
 
3.7 AI Features and Automated Processing
Hoozoo may use AI Features and automated processing to support:

• CV parsing;

• profile drafting;

• profile completion prompts;

• skills extraction;

• availability matching;

• search ranking;

• recommendations;

• suggested candidates;

• suggested opportunities;

• search alerts;

• exclusion reasons;

• profile summaries;

• workspace organisation;

• communication assistance;

• analytics and product improvement.

AI-generated, parsed, inferred or recommended information may be inaccurate, incomplete, outdated, biased, misleading or unsuitable for your purpose.
You are responsible for reviewing, correcting and verifying AI-assisted output before relying on it or sharing it.
Hoozoo does not guarantee that AI Features will identify the best candidate, best opportunity, correct skill match, accurate rate, true availability, lawful hiring criteria or complete professional history.
 
3.8 Intellectual Property Rights
Hoozoo owns or licenses all intellectual property rights in the Services, including software, interfaces, design, branding, logos, trademarks, databases, algorithms, systems, workflows, code, graphics and documentation.
You must not use Hoozoo’s name, logo, branding, screenshots, designs, software, data, source code, systems or materials except as permitted by Hoozoo.
All third-party trademarks and logos remain the property of their respective owners.
 
3.9 Limits on Use
Hoozoo may limit, suspend or terminate your access to the Services if we believe you have breached this User Agreement, misused the Services, created risk for Hoozoo or others, or acted unlawfully.
This may include limiting:

• searches;

• messaging;

• profile visibility;

• access to wider marketplace results;

• use of AI tools;

• API access;

• invitations;

• exports;

• team access;

• subscription features;

• account functionality.

We may remove Content or restrict access to Content where we believe it breaches this User Agreement, our policies, another person’s rights, or applicable law.
 
4. Disclaimer and Limitation of Liability
4.1 No Warranty
To the fullest extent permitted by law, Hoozoo provides the Services on an “as is” and “as available” basis.
Hoozoo does not guarantee that the Services will be uninterrupted, error-free, secure, accurate, complete, current or suitable for your particular purpose.
Hoozoo does not warrant that:

• a Contractor will receive work;

• a Seeker will find suitable Contractors;

• a profile is accurate;

• a CV or document has been parsed correctly;

• a user’s availability is current;

• a search result is complete;

• an AI recommendation is correct;

• a message will be delivered or acted upon;

• a professional relationship will lead to employment, engagement, payment or opportunity.

You are responsible for verifying information before relying on it.
Nothing in this User Agreement excludes any guarantees, warranties or rights that cannot lawfully be excluded under applicable law.
 
4.2 Limitation of Liability
To the fullest extent permitted by law, Hoozoo and its affiliates, directors, officers, employees, contractors, agents and licensors will not be liable for:

• lost profits;

• lost revenue;

• lost business;

• lost opportunity;

• loss of reputation;

• loss of goodwill;

• loss of data;

• loss of work;

• unsuccessful hiring or contracting outcomes;

• inaccurate profiles;

• inaccurate search results;

• inaccurate AI output;

• user conduct;

• third-party services;

• indirect, incidental, consequential, special, exemplary or punitive damages.

To the fullest extent permitted by law, Hoozoo’s total liability to you for claims relating to the Services or this User Agreement will not exceed the greater of:

• the amount you paid to Hoozoo for the Services in the 12 months before the claim arose; or

• AUD $100.

This limitation does not apply where liability cannot be limited by law.
 
4.3 Consumer Law and Non-Excludable Rights
Some laws may give you rights, guarantees or remedies that cannot be excluded, restricted or modified.
Nothing in this User Agreement is intended to exclude, restrict or modify those rights.
Where Hoozoo is permitted to limit a remedy, Hoozoo may limit its liability to resupplying the Services or paying the cost of resupplying the Services.
 
5. Termination
You may close your account at any time.
Hoozoo may suspend, restrict or terminate your account or access to the Services if:

• you breach this User Agreement;

• you fail to pay applicable fees;

• you misuse the Services;

• you create legal, security, reputational, operational or commercial risk;

• we are required to do so by law;

• your account is inactive for an extended period;

• we discontinue the Services.

When your account is closed, you lose the right to access or use the Services.
The following terms survive termination:

• rights granted to Hoozoo for retained Content;

• payment obligations incurred before termination;

• disclaimers and limitations of liability;

• intellectual property rights;

• dispute resolution terms;

• general legal terms;

• any terms that by their nature should survive termination.

 
6. Governing Law and Dispute Resolution
This clause should be reviewed by your lawyer.
Unless otherwise required by applicable law, this User Agreement is governed by the laws of New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from those courts.
Before commencing legal proceedings, you and Hoozoo agree to attempt to resolve any dispute in good faith by contacting each other and allowing a reasonable opportunity to respond.
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief.
 
7. General Terms
If any part of this User Agreement is found to be invalid or unenforceable, the remaining parts will continue to apply.
This User Agreement, together with our Privacy Policy, Cookie Policy and any additional applicable terms, forms the entire agreement between you and Hoozoo regarding the Services.
If Hoozoo does not enforce a right immediately, that does not mean Hoozoo gives up that right.
You may not assign or transfer this User Agreement or your account without Hoozoo’s consent.
Hoozoo may assign or transfer this User Agreement as part of a merger, acquisition, sale, restructure, financing, corporate transaction or transfer of business assets.
There are no third-party beneficiaries to this User Agreement unless expressly stated.
Legal notices must be sent to the address listed in Section 10.
 
8. Hoozoo Dos and Don’ts
Hoozoo is a professional platform. You agree to use it honestly, lawfully and professionally.
8.1 Dos
You agree that you will:

• comply with applicable laws;

• provide accurate identity, profile and contact information;

• keep your Profile current;

• use your real name or authorised professional identity;

• respect privacy and confidentiality;

• only upload information you have the right to use;

• treat other users professionally;

• verify important information before relying on it;

• use Hoozoo’s search, messaging and relationship tools for legitimate professional purposes;

• comply with employment, contractor, anti-discrimination, privacy, intellectual property and spam laws;

• honour any contracts, payments or obligations you enter into with other users outside Hoozoo.

 
8.2 Don’ts
You agree that you will not:

• create a false identity;

• impersonate another person or organisation;

• create a profile for another person without lawful authority;

• upload CVs, documents or personal information without a lawful basis;

• misrepresent skills, credits, qualifications, identity, rates, availability, location or work rights;

• use Hoozoo for unlawful, misleading, discriminatory, fraudulent, exploitative or harmful purposes;

• use search criteria or hiring practices that unlawfully discriminate;

• post or send defamatory, abusive, threatening, harassing, obscene or malicious content;

• misuse Private Notes to store unlawful, discriminatory, defamatory or sensitive information without lawful basis;

• scrape, copy, harvest, sell, export or misuse Hoozoo data;

• use bots, crawlers, scripts or automated tools without Hoozoo’s permission;

• reverse engineer, decompile or attempt to extract Hoozoo source code;

• interfere with the operation, security or integrity of the Services;

• upload viruses, malware or harmful code;

• bypass access controls, subscription limits, search limits or security features;

• send spam or unsolicited bulk messages;

• use Hoozoo to build a competing database, marketplace, recruitment platform or CRM product without permission;

• copy or reproduce another user’s Content without permission;

• imply that Hoozoo endorses, certifies or employs you without written consent;

• sell, rent, lease, sublicense or monetise access to the Services or Hoozoo data without permission;

• misuse reporting, complaints or appeal processes.

 
9. Complaints Regarding Content
If you believe Content on Hoozoo violates your rights, someone else’s rights, this User Agreement, our policies or the law, you may report it to us.
We may review, remove, restrict, suspend or disable access to Content, features or accounts where we believe it is appropriate or legally required.
We respect intellectual property rights and expect users to only upload, share or use Content they are entitled to use.
Complaints may relate to:

• false or misleading profile information;

• unauthorised CV uploads;

• intellectual property infringement;

• defamatory material;

• discriminatory content;

• misuse of personal information;

• unlawful job posts or opportunity listings;

• harassment or abusive communications;

• impersonation;

• privacy concerns;

• misuse of Private Notes or records;

• harmful, fraudulent or deceptive activity.

We may request further information before taking action.
 
10. How to Contact Us
For general support, contact:
Hoozoo Support
Email: support@hoozoo.com
For privacy matters, contact:
Privacy Officer
Email: privacy@hoozoo.com
For legal notices or service of process:
Hoozoo ITZ P/L
Address: 1/21 Mary St, Surry Hills, NSW, Australia, 2010
Email: legal@hoozoo.com